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4. Troubleshooting

4. TROUBLESHOOTING

4.1 Basic Troubleshooting

Problem solving

In this chapter some problems that might oc cur while using ClickShar e are listed. For each problem

possible causes are given and

a solution is proposed. If you cannot so lve t he problem yourself, please contact your local IT adm inistrator.

Problem Cause Solution

You are the second person that wants to

share the content to the display.

The ﬁr st user has to push his button to

remove his content so that a second user

can s hare his c onte nt. or

As second user, click and hold the Button

to use te Show me function of ClickShare.

Your s creen is not shown on the display

when pr essing the Bu tton.

The ClickShare client software is not

running.

Go to the C lickShare drive and run the

software .

Your audio signal on your PC is muted

Right click on the speaker icon and switch

off the m ute.

Audio sy stem of the m eeting room is not

switched on

Switch on the a udio system of the

meeting room.

When using separate audio, audio cable

is not connected

Check audio c onnection between the

Base Unit (audio out, green connector)

and the audio system of the meeting

room.

Default speaker is not correctly set . With a Button inserted, set ClickShare

speaker as your default speaker.

Your screen is shown, but y our audio is

not play ing on the meeting room audio

system

Buttons are not re-paired after changing

the audio setting on the web interface

Re-pair the buttons.

Your content is removed from the display

and the LE Ds of your Button are blinking

white.

Connection to the display has been lost. ClickShare tries to restore the conne ction

automatically. If this fails, the LEDs of

the Button start blinking red. You should

unplug the Button from y our laptop and

start a new.

The display is switched off. Switch o n the display.

Wrong input is selected. Select the correct input.

The display cable is not c onnected

(correctly).

(Re)insert the display cable to the display

and the Base Unit.

The display does not recognize or is

not able to display the Base Unit output

resolution.

You or an administrator s hould change

the corresponding setting via the web

interface.

The B ase Unit is in standby mode. Brieﬂy push the standby button on the

Base Unit or plug in a B utton and run the

ClickShare client software.

The Base U nit is powered off. Check if power adapter is connected to

the Base unit and to the w all outlet.

Nothing is shown on the display at a ll.

The Button’s software is not compatible

with that of the Base unit

Re-pair and update the software of the

Button by inserting it in the front US B port

of Base Unit.

R5900013 CLICKSHARE 30/04/2014

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