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4. Troubleshooting

4. TROUBLESHOOTING

4.1 Basic Troubleshooting

Problem solving

In this chapter some problem s that might oc cur w hile using Click Share are listed. For each problem

possible causes are given and

a solution is proposed. If you cannot solve the problem yourself, please contact your local IT administrator.

Problem Cause Solution

You are the ﬁfth person that wants to

share his content to the display. O nly

four screens can appear simultaneously.

A mes sage appears on your computer.

Click and hold the Button to use the Show

me full screen function of ClickShare.

Refer to "Advanced Use", page 17.

Your screen is not shown on the display

when pressing the Button.

The ClickShare client software is not

running.

Go to the C lickShare drive and run the

software .

Your audio signal on your PC is muted

Right click on the speaker icon and switch

off the m ute.

Audio on the Ba se Unit is disabled. You or an administrator s hould change

the corresponding setting via the web

interface.

Audio sy stem of the m eeting room is not

switched on

Switch on the a udio system of the

meeting room.

Audio cable is not conne cted

Check audio c onnection between the

Base Unit (audio out, green connector)

and the audio system of the meeting

room.

Default speaker is not correctly set . W ith a Button inserted, set ClickShare

speaker as your default speaker.

Audio F unc tionality is not enabled in the

Base Unit.

Enable Audio Functionality in th e Base

Unit’s web interface and re-pair the

dongles.

Your screen is shown, but y our audio is

not playing on t he meeting room audio

system

Buttons are not re-paired after changing

the audio setting on the web interface

Re-pair the buttons.

Your content is removed from t he display

and the LEDs of your Button are blinking

white.

Connection to the display has been lost. ClickShare tries to re store the connection

automatically. If this fails, the LED s of

the Button start blinking red

. You should

unplug the Button from your laptop and

start a new.

The display is switched off. Switch on the display.

Wrong input is selected. Select the correct input.

The display cable is not

connected

(correctly).

(Re)insert the display cable to the display

and the Base Unit.

The display does not r

ecognize or is

not able to display the Base Unit output

resolution.

You or an administrat

or should change

the corresponding setting via the web

interface.

The B ase Unit is in

standby mode.

Brieﬂy push the s tandby button on the

Base U nit or plug in a B utton and run the

ClickShare c

lient software.

The Base U nit is powered off.

Nothing is shown on the dis

play at a ll.

The Button’s software is not compatible

with that o

f the Bas e unit

Re-pair and update the software of the

Button by i

nserting it in the f ront USB port

of Base Unit.

One of the

displays is switched off

Switch on

the display.

Tw o laptops connected with the Base

Unit in

a dual display meeting room but

only one shows an image

One disp

lay cable is not connected

(Re)ins

ert the display cable to the display

and the Base Unit.

R5900001 CLICKSHARE 08/07/2013

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